1. Warranty Coverage

Sunrise Group for E-Commerce provides warranty coverage on selected products as specified on each product page. The warranty period and terms may vary depending on the product category and manufacturer.

2. Warranty Period

The warranty period starts from the date of delivery and covers manufacturing defects only. Damage resulting from misuse, accidents, unauthorized repairs, or normal wear and tear is not covered.

3. Eligibility for Warranty Claims

To be eligible for a warranty claim, customers must:

• Provide proof of purchase (invoice or order confirmation).

• Report the issue within the specified warranty period.

• Ensure the product has not been altered or damaged due to improper use.

4. Warranty Process

Customers must contact our customer support team to initiate a warranty claim. The product may need to be returned for inspection. After verification, we may:

• Repair the product,

• Replace the product, or

• Offer a refund (if repair or replacement is not possible).

5. Shipping Costs

If the defect is confirmed under warranty, Sunrise Group will cover the return shipping costs. Otherwise, shipping fees may apply.

6. Exclusions

The warranty does not cover:

• Damage caused by misuse or negligence.

• Improper installation.

• Unauthorized modifications or repairs.

• Products without valid proof of purchase.